Trusted Diagnostics Expert Scan Care
+91 8301920214 neethilabs@gmail.com

Privacy Policy

Last updated: July 10, 2026

Neethi Labs & Scans ("we", "us", "our") operates this website and our diagnostic laboratory and scanning services in Cherthala, Kerala. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an enquiry, or use our diagnostic and scanning services. Please read this policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, and any details you provide through our contact/enquiry form or during appointment booking.
  • Medical & Health Information: Test results, scan reports, and related clinical information collected as part of the diagnostic services you request from us.
  • Technical Information: IP address, browser type, device information, and pages visited, collected automatically through standard web server logs and cookies.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and schedule appointments or home collections;
  • Provide, process, and deliver diagnostic testing and scanning services;
  • Communicate test results, reports, and service-related updates;
  • Improve our website, services, and patient experience;
  • Comply with applicable legal, regulatory, and quality-assurance obligations.

3. Confidentiality of Medical Information

All medical and diagnostic information is treated as strictly confidential. Reports and test results are shared only with the patient, their authorized representative, or the referring physician, unless disclosure is required by law or necessary to protect the health and safety of the patient or the public.

4. Sharing of Information

We do not sell, rent, or trade your personal or medical information. We may share information only with:

  • Referring doctors or hospitals, as authorized by you;
  • Accredited external quality-assurance programs (e.g. RIQAS), on an anonymized basis where applicable;
  • Government or regulatory authorities, where required by law;
  • Service providers who help us operate our website and communications (e.g. email delivery), under appropriate confidentiality obligations.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal and medical information from unauthorized access, alteration, disclosure, or destruction. Our website contact form is protected against automated spam and abuse using anti-bot and validation measures. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and understand how visitors use our site. You can control or disable cookies through your browser settings; however, doing so may affect certain website features.

7. Data Retention

We retain personal and medical information only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements applicable to diagnostic laboratories.

8. Your Rights

You may request access to, correction of, or deletion of your personal information held by us, subject to applicable law and our record-keeping obligations as a diagnostic service provider. To make such a request, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms or map services). We are not responsible for the privacy practices or content of those external sites.

10. Children's Privacy

Diagnostic services for minors are provided only under the consent and supervision of a parent or legal guardian, who is responsible for providing any related information on the minor's behalf.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: